Austin, Texas – Nov. 16, 2022 – Today, Cart.com, whichenables brands to sell and fulfill everywhere, and FedEx Dataworks,a FedEx company focused on leveraging data to build smarter supplychains, announced a strategic alliance to enhance the e-commerceexperience for merchants and consumers alike.
As more people continue to shop online, consumers are seekinggreater confidence and simplicity in their e-commerce experiences,which increasingly feature overwhelming choices and inconsistentoptions, from shipping to returns. Brands and retailers are alsostruggling to deliver on customer expectations across the consumerjourney—from navigating an effective omnichannel engagementstrategy to reach their shoppers in a crowded market, to creating aseamless purchase, delivery and returns process that helps buildloyalty and retain customers.
Together, Cart.com and FedEx Dataworks will leverage data andinsights from their networks to create integrated solutions thathelp address some of today’s biggest e-commerce challenges:
· Optimized omnichannel experience to help merchants drivedemand across channels and connect with consumers where they searchand buy;
· Enhanced fulfillment insights to help merchants strategicallystore and source inventory and increase their agility andcompetitiveness in a crowded market;
· Frictionless returns management strategies to help merchantsbuild a loyal, repeat customer base;
· More options to meet consumers’ delivery expectations, be itfast, affordable and/or lower emission delivery options;
· Enhanced shipping visibility so consumers know where theirorder is and have more precise information on when it willarrive.
Through this strategic alliance, Cart.com merchants will alsohave access to a network of consumers through ShopRunner, amembers-only e-commerce platform and FedEx subsidiary that offersshoppers free two-day shipping, free returns and exclusive offersfrom participating retailers.
“Actionable data remains a competitive advantage. Cart.com’sUnified Analytics platform combines merchant data across marketing,storefront, fulfillment, marketplaces, product feeds and more tohelp them attract new customers, fulfill buyer demand and driverevenue,” said Omair Tariq, CEO and Co-Founder of Cart.com.“Combining that with the powerful data insights from FedEx on thepost-purchase experience will allow us to create unparalleledsolutions that deliver consistency and confidence for merchants asthey manage their business and engage with their customers whiledelivering a simple and reliable e-commerce journey forconsumers.”
“With the power of our digital and physical networks, we’reredefining what’s possible,” said Sriram Krishnasamy, CEO of FedExDataworks. “We’re developing new tools to help merchants make moreinformed supply chain decisions in alignment with their fulfillmentplans, sustainability goals and consumer promises. Now, bycombining the reach and depth of Cart.com and FedEx data andanalytics, we plan to offer an integrated set of capabilitiesdesigned to help merchants deliver best-in-class e-commerceexperiences from inspiration to delivery and returns.”
About FedEx
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwidewith a broad portfolio of transportation, e-commerce, and businessservices. With annual revenue of $95 billion, the company offersintegrated business solutions through operating companies competingcollectively, operating collaboratively, and innovating digitallyunder the respected FedEx brand. Consistently ranked among theworld’s most admired and trusted employers, FedEx inspires itsnearly 550,000 team members to remain focused on safety, thehighest ethical and professional standards and the needs of theircustomers and communities. To learn more about how FedEx connectspeople and possibilities around the world, pleasevisit about.fedex.com.
About Cart.com
Cart.com is the leading provider of comprehensive e-commercesolutions that enable retail brands of any size to sell and fulfilleverywhere. Brands can use the entire Cart.com suite of software,expert services, and infrastructure to accelerate their growth orchoose from the company’s modular solutions. Thousands of leadingbrands are partnering with Cart.com to access multichannelmanagement, fulfillment, marketing, analytics, customer engagementand other e-commerce capabilities previously only available to theworld’s largest companies. For more information, pleasevisit Cart.com and LinkedIn.
About ShopRunner
ShopRunner, a FedEx subsidiary, connects its millions of memberswith free 2-day shipping and free returns as well as exclusive,member-only offers and benefits from their favorite stores. Forretailers, ShopRunner helps drive frictionless ecommerce through acomprehensive product suite backed by rich consumer insights anddata science.